From satisfaction tracking and NPS to product testing and post-service follow-ups, we deliver consistent, dependable survey results without taking up your internal team’s time.
Your questions. Your rules. Delivered by trained callers.
What we offer:
✔ Phone-based survey delivery
CSAT, NPS, post-service checks, feedback calls, renewal sentiment, follow-up satisfaction surveys and more.
✔ Experienced survey callers
Irish-based agents who follow your script, tone, scoring scales and probing instructions.
✔ Structured response capture
Each completed survey logged exactly in your spreadsheet or CRM format.
✔ Optional verbatim comments
Customer feedback captured in full, not just numeric scores.
✔ Clear summary outputs
Simple tables highlighting trends so insights are easy to spot.
Your wording, scales, probing rules, required fields, and customer list.
NPS scoring logic, mandatory questions, sample rules, and outcome codes.
Try count, spacing between attempts, permitted calling times, voicemail/consent wording.
Clean responses + summary insights showing trends, CSAT/NPS distribution, and verbatim themes.
✔ Irish-based interviewers
✔ Survey delivered exactly as written
✔ Attempts + spacing rules applied
✔ Standardised outcomes (completed / partial / refused / unreachable)
✔ Responses recorded in your template or CRM
✔ Optional verbatim capture
✔ Clear summary reporting (tables or charts)
✔ GDPR-aligned data handling
✔ Transparent billing — per productive hour
Hours (Outbound Services): Mon–Fri 08:00–18:00, Sat 09:00–15:00.
Speak with the team on
To ensure consistency and accuracy:
