Every lead list, inbound enquiry, form submission, or marketing sign-up is handled by trained Irish agents who work as an extension of your sales process. You decide the rules β we handle the legwork.
Upload your list, CRM export, inbound enquiries, or form submissions. If you collect it β we can work it.
Everything follows your sales process:
BANT, ICP matching, pain points, budget indicators, or your own custom rules.
You control:
Nothing is random β everything is planned.
Each call attempt includes full notes and a clear status:
β Qualified β ready for sales
β Requires follow-up
β Not suitable
β Unable to reach
β Booked into your calendar (optional)
Hours (Outbound Services): MonβFri 08:00β18:00, Sat 09:00β15:00.
To ensure your qualification workflow matches your sales process, we set the rules clearly from day one:
Speak with the team on
Complete your script β greeting, transfers, message format
We send you a short script form to fill in. It covers your greeting, who we should transfer to (and when), when to take a message, and the fields you want recorded. Your answers populate our CRM so your instructions are always current. Once the script is approved and the contract is signed, we issue your dedicated divert number.
We answer live β Irish-based receptionists following your script
We answer in your companyβs name and follow your script word-for-word. Routine queries are handled as directed; anything outside scope is routed or noted exactly as youβve specified.
We transfer or take a message β exactly as your script says
If your script says transfer, we call the person/number youβve provided. If theyβre unavailable, we take a message and email it to the named recipient shortly after the call using your chosen template.
Message Portal β 30-day summary & script control
Your Message Portal shows a rolling 30-day list of company messages. You can view your current script and request changes (greeting, transfer numbers, departments, wording) directly from the portal.
Setup & terms
Go-live: typically within 24 hours of signed contract and approved script.
Divert number: we provide a unique number to point your phone line to (full-time for Full Cover, or on busy/no-answer for Overflow).
Contract: Call Answering has a 3-month minimum, then monthly rolling.
