Call Pal Reviews & Customer Testimonials

What our customers think

Xtrapension Lead Qualification Testimonial

What Our Clients Say

“I am pleased to offer my testimonial for Call Pal. As the Head of Operations for XtraPension, I have had the privilege of working closely with Call Pal for several years.”

Call Pal has been an integral part of our business operations, consistently delivering exceptional service. Their team’s proficiency in handling inbound calls efficiently ensured a seamless experience for our clients.

When we extended our collaboration to outbound calling for lead qualification, Call Pal showcased remarkable dedication, expertise, and a tailored approach that significantly supported our sales initiatives.

Their professionalism, attention to detail, and commitment to understanding our evolving needs have been instrumental in our success. I highly recommend Call Pal for their outstanding service and unwavering commitment to client satisfaction.

— John Ring, Head of Operations, XtraPension Ltd

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Daikin Ireland

Call Pal’s service has significantly enhanced our call management. Their professionalism and dedication are commendable…

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“The service is reliable and tailored to our specific needs, contributing positively to our overall customer satisfaction. We appreciate the partnership and recommend Call Pal for efficient call-handling management.”

Manas M Daniel
Daikin Ireland
Dublin

Grace Solicitors LLP

“Since 1 June 2023 we embarked on a number of mergers in the growth of our business. We needed assistance in dealing with the increased volume of calls…”

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“Since 1 June 2023 we embarked on a number of mergers in the growth of our business.

We needed assistance in dealing with the increased volume of calls and we entered a partnership with Call Pal who provided us with a tailor-made solution for the ongoing difficulty with managing large volumes of incoming calls. The service provided by Call Pal has been excellent and has greatly assisted in allowing our team to concentrate on their workload without being overwhelmed with managing the ever-increasing workload involved in managing phone calls from clients. The service is bespoke and designed between ourselves and Call Pal. Essentially, we developed a narrative for Call Pal to provide to our clients so that our clients are getting a message that we have prepared, and which is communicated by our friends in Call Pal.

For nearly two years we have had a seamless relationship which has provided relief on a number of occasions in situation when, for instance, a staff member is ill or we are dealing with an extremely large workload and we are able to ask Call Pal to take over our calls and forward on messages or calls as is required. It is the very same as a member of staff dealing with a client. We look forward to a long and fruitful relationship with Call Pal and cannot recommend this service highly enough.”

Laurie Grace
Managing Partner

Cycle 0

“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far…”

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“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far. The team are always on hand to help, and have dealt with any difficult callers in a professional and calm manner.”

Cycle 0

SP Sports and Leisure

“We have been using Call Pal now for 6 years. This is one of the best decisions we made in relation to our customer phone calls.…

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The service is exceptional from all the staff at Call Pal. Along with never missing a call while out on site, all calls are logged by way of email, with full contact numbers and emails. Could not recommend Call Pal highly enough and thankful to avail of their services.”

Eric Woods
SP Sports and Leisure

Climeaction

“We have worked with Call Pal since we started our business in March 2021 and their service and performance has been fantastic…

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the team are so in tune with our business that customers have commented on the excellent service they get when they call – would highly recommend to any busy business where you need a responsive and reliable partner”

Paul Murphy
Chief Executive Officer

The Compliance Team

“Working with Call Pal has been a smooth and efficient experience from the start…

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“Their team quickly understood our needs and provided a reliable call-handling solution that integrates seamlessly into The Compliance Team’s day-to-day operations. Their support has ensured that no calls are missed, especially during busy periods or when our internal team is unavailable. The service is consistent, professional, and easy to manage. We’re very happy with the partnership and would confidently recommend Call Pal to other businesses looking for a dependable call-answering service.”

Eoghan Kenny

OC LAW

“We are a busy office with a large volume of calls, and despite trying call waiting, messaging, and additional resources, it made little difference…

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Another firm recommended Call Pall, and after trying them, it has made a huge difference to my business. We have a team of 10 people assigned to us and other Call Pall clients, and we have a great relationship with them. Call Pall has significantly improved our service and response to clients, reduced our overheads, and I would highly recommend them.”

Colm O’Cochlain
OC Law

PKF Brenson Lawlor

“We have been customers of Call Pal since Covid times and have been very happy to have them servicing our reception needs since then…

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A very friendly and professional remote receptionist who ensures that our clients are always able to contact us. We would highly recommend their services to anyone who is looking to outsource this function.”

Liam Maher
JPA Brenson Lawlor

PG McMahon Solicitors

“We came to Call Pal during the first lockdown of the coronavirus pandemic when social distancing and restrictions meant that our office was physically closed…..

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and we had fewer people in the building. We needed to ensure that we were still contactable and providing a full service when short-staffed or working from home.

Call Pal’s call answering service enabled us to seamlessly and easily ensure that calls to us were answered and dealt with. As time has gone on the service has provided valuable cover for us as and when needed. We get a reassuring backup service that facilitates remote working and our clients are met by efficient, friendly and professional agents.”
Rossa McMahon

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Ashdale Clinics

“I first enlisted the services of Call Pall for my clinics almost a year ago, when during the COVID pandemic, my previous call services company couldn’t cope with the disruption and stopped supporting me…”

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“This meant I was both trying to deal with my clients’ bookings, calls and issues along with trying to keep the normal basics running in my Cork and London clinics. As for many people, it was an extremely stressful time for me to say the least, while at the same time as a practitioner, I was trying my best to help my clients’ with their own well-being.

A friend recommended Call Pall, and to be honest, at first, I didn’t wish to deal with a new company, my system of bookings, have to explain the way I did things etc., etc., but eventually, I had no choice and really needed help. So I made the call.

From the minute I contacted them, it was a completely refreshing experience. I was immediately put at ease, it was almost like a business counselling experience. Donna explained that she had spoken to many people in the same position as me, and they had step-by-step, arranged for my old number to be used, put on a call divert, used my own calendar system (and also recommended better ones) and gradually go back to “normal”.

She offered a month of service with no pressure to see how things would go, but by the end of the first week I had made up my mind. Not only was I back to my old level of service but within a few days, my clients one-by-one were commenting on how well they were treated when they called to book in with me. No longer were they treated by a busy or terse greeting, they were greeted with warmth and patience, which at a time when you are in pain or need to make a medical appointment is very much appreciated.

Almost a year later, I still somehow feel their service is too good to be true, and there must be a catch, but this is very much not the case. They charge me much less than the previous company and have reduced my bill without me needing to ask when I had periods with less than expected calls. Similarly, in busy times, they have optimised my bill for me, only charging for what I have really used.”

Ashdale Clinics
Martin Fitzgerald
MSc.,(Chem), MSc.,(CHM), Lic.Ac.,TCM., RCHM, MACI
Ashdale Clinics Director Lecturer, Medicine Dept., University College Cork

Neuron Learning

“Neuron Learning provides an online English language learning and intervention program…

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the that saves teachers time and accelerates students learning through cognitive skills development. Based in Cork it supports schools, parents, and students from Ireland to Kazakhstan. “Through all the disruption Callpal allows us to focus on what we do best – making sure our students get great results in their English learning. Thanks to Callpal our customers can contact us easily and reliably. www.neuronlearning.com”

John Kerins
Owner & Operator

Crowley Corporate Services

“We have used Call Pal since July 2017. Their service is exceptional and ensures that we never miss a call from our clients…

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All the team are extremely professional and courteous and they deliver a service of the highest quality consistently.

Getting set up was a simple process that they were happy to guide us through. I constantly recommend them to clients who require a professional and cost-effective call answering service.”

“Crowley Corporate Services specialise in providing company formation, company secretarial and company law services. As members of the Institute of Chartered Secretaries and Administrators (ICSA) we advise and assist in all aspects of company law from incorporation to restructures and winding up.

We are based in Cork but provide services to accountancy and legal practices nationwide and also to individuals such as director and shareholders who require bespoke company secretarial advice.”

Tim Crowley

Autoaddress

“We have found it very easy to work Call Pal. The messaging and call screening has really taken the pressure off us and allowed us to stay focused on what we need to do…

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Having Call Pal manage the call answering has enabled us to provide a better service to our clients. Each member of their team is efficient and a pleasure to deal with. We really appreciate the service and having them as an extension to our business.”

Anne Maire Callahan
Client Success Manager

Coopers Marquees

“Excellent service and very professional friendly helpful staff. Would highly recommend…

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We have found Call Pal a reliable, professional telephone answering service., Our clients will often comment on how well they were received and the staff make it all very seamless so that the client never knows they are speaking with an Answering Service as opposed to the Company directly.”

Elizabeth Cooper & Johnny Cooper

McCoy Solicitors

“Using Call Pal is a fantastic way for a small or new business to have an affordable yet reliable call answering service…

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A good answering service is essential for any business to develop business leads. The team at Call Pal are very professional and I get regular feedback from clients on how nice the team are at dealing with their calls. I could not recommend Call Pal enough who have been a brilliant support to me in helping me develop my business.”

David McCoy

Fitness Functions

“Working with Call Pal since the beginning of 2018 Fitness Functions initially started with Holiday Cover…

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TWe quickly saw the benefits of this fantastic service and decided to stay with Call Pal full time. They Call Pal team are excellent, and I know that my customers will always receive the highest level of service. I would highly recommend Call Pal.”

Robert Kearns

Managing Director

Shannonside Homevalue

“We are pleased to say Call Pal has been assisting Shannonside Homevalue Ennis for over 3.5 years now and have proven to be a valued service to our business…

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Knowing each call is answered and managed as we require is hugely important to us. Our customers come first, and knowing they can always reach us and are looked after in a friendly, efficient, and effective manner is great. If our team is on the floor assisting customers, we do not want to miss a call because of this so in this case, Call Pal sends us a detailed message in real-time so we can return a call as soon as we are free. We are very happy with the team at Call Pal and highly recommend their service to any business, retail or otherwise.”

Shane Felle
Manager

SerraNova

“As a small business, there is always a challenge if staff call in sick or at extremely busy times when we are not able to give a proper telephone service to our customers…

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Once we started using Call Pal this was no longer a problem, they offer a very professional service and it seems as if they are in your own premises. One of our clients even tried to convince me that our receptionist had gone out to the warehouse to find me when I didn’t answer my extension! This is exactly the type of service we need.”

Nicola Wade

Lean Ireland

“Call Pal has been our answering service since August 2017. Their personnel are extremely pleasant and professional to deal with…

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I have no hesitation in recommending them to any business requiring contract answering services.”

Bernie Rushe
Lean Ireland

Capital Garden Services

“The Call Pal team have been a vital cog in my start-up business. The service they offer is always professional, reliable, and efficient and value for money…

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As we work with noisy equipment we are unable to answer our calls during business hours and therefore we would lose a lot of potential new business without their service. I would not hesitate to recommend them to any other business.”

Joe Fennelly

Managing Director

John Murphy Auctioneers

“We have been clients of Call Pal for the last 12 months. We are very happy with their service and professionalism…

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The service is a great help in connecting with our customers, we have had great feedback from our clients to date.

Call Pal are a great addition to our team!”

John Murphy

McAree Engineering

“We’ve been using Call Pal for our call management and customer support services, and the experience has been excellent. …

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Their team is professional, efficient, and consistently delivers a high standard of service. Callpal ensures that every customer call is handled promptly and professionally, helping us maintain great communication with our clients. It’s a service we’d highly recommend to any business looking to improve responsiveness and customer experience.””

Peter Richardson
McAree Engineering

What our customers think

Daikin Ireland

Grace Solicitors LLP

Cycle 0

SP Sports and Leisure

Climeaction

The Compliance Team

OC LAW

PKF Brenson Lawlor

PG McMahon Solicitors

Ashdale Clinics

Neuron Learning

Crowley Corporate Services

Autoaddress

Coopers Marquees

McCoy Solicitors

Fitness Functions

Shannonside Homevalue

SerraNova

Lean Ireland

Capital Garden Services

John Murphy Auctioneers

McAree Engineering

Locations

Contact

Services